At Hope Gears, we take pride in the quality of our products. If for any reason you are not completely satisfied with your purchase, we’re here to help.
✅ Returns
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Eligibility:
Returns are accepted within 7 days of delivery.
To be eligible for a return, the item must be:-
Unused and in its original condition
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With all tags attached
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In the original packaging
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Non-Returnable Items:
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Customized or made-to-order products
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Items on sale or clearance
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Used, washed, or damaged items
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Return Process:
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Contact us at info@hopegears.com or via WhatsApp: +92 320 7141855
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Mention your order number and reason for return
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Once approved, ship the product back to our address (provided upon approval)
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Return shipping cost is the responsibility of the customer unless the item was defective or incorrectly sent
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Refunds
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Refund Method:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via the original payment method or store credit. -
Processing Time:
Refunds are processed within 7–10 business days after receiving the returned item.
Exchanges
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We offer size exchanges and replacements for defective or damaged items.
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Contact us within 3 days of delivery to request an exchange.
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Exchange is subject to stock availability.
⚠️ Order Cancellation
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Orders can only be canceled within 12 hours of placing the order.
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Once the order is processed or shipped, it cannot be canceled.
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact:
Hope Gears
Email: info@hopegears.com
Phone / WhatsApp: +92 320 7141855
Website: https://hopegears.com