At Hope Gears, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.
1. Information We Collect
When you use our website https://hopegears.com or contact us, we may collect:
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Your full name
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Email address
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Phone number and WhatsApp number
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Shipping and billing addresses
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Payment details (processed securely through third-party gateways)
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Order history
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IP address and browser data (via cookies)
2. How We Use Your Information
We use the information you provide to:
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Process and ship your orders
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Send you order updates and confirmations
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Provide customer support via email, phone, or WhatsApp
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Improve our website and product offerings
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Share promotional updates (only if you opt in)
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Prevent fraud and secure your data
3. Data Protection & Security
We take your privacy seriously and use industry-standard security measures to protect your data. All payment information is encrypted and processed through secure payment gateways. Your data is never sold or shared with third parties without your consent, except when required to complete your order or by law.
4. Cookies & Tracking
We use cookies to:
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Enhance user experience
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Track website performance (Google Analytics)
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Remember user preferences
You can disable cookies through your browser settings at any time.
5. Marketing & Communication
If you subscribe to our newsletter or updates, we may send you promotional emails or WhatsApp messages. You can opt out at any time by clicking "unsubscribe" or messaging us directly.
6. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
7. International Data Transfers
By using our website from outside Pakistan, you agree that your data may be transferred to and processed in Pakistan or countries where our third-party providers operate.
8. Your Rights
You have the right to:
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Access your personal information
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Request correction or deletion
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Withdraw consent for marketing
To make a request, please contact us at info@hopegears.com.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
Hope Gears
Website: https://hopegears.com
Email: info@hopegears.com
Phone / WhatsApp: +92 320 7141855